Workflow / BPM
Benefits
- Increased transparency - Management knows what everyone is doing and how they should be doing it.
- Increased traceability - It is possible to find out what happened and what is going to happen with respect to operational processes.
- Improved responsiveness and flexibility - Change can be effected more rapidly and precisely because the as-is state is documented and understood.
- Continuous business optimization - As BPM implementation matures at a company, everything needed to understand performance falls into place.
Companies are a collection of processes and these processes fall into
the 80/20 rule. Managing the 20% of your processes (the processes that
are most important to creating value) will get you the most (80%) benefit.
The difficult task is identifying those processes that make up that
20%.
Some key business values derived from implementing BPM are
- Increased control over process cycle times - Using BPM software, companies are able to establish how long a process should take. Making use of escalations and visibility into process status, they are able to make sure that a process is completed in a specified amount of time.
- Decreased costs - Reduced costs will come from removing non-value added activities and adding efficiency to a process.
- Increased revenue - Reducing costs and providing more goods/services with fewer people helps drive increased revenues.
- Increased customer satisfaction - When we talk about creating value, isn't it the customer that determines the value? Processes that touch the customer should be given the highest priority.
The primary objective of any business is to increase profits. The path to increased profits is paved with reduced costs, increased revenues and improved customer relationships. Effectively managing your high value (20%) processes can reduce costs, increase revenues and improve customer relationships.
Isn't it time to take on business process management?