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Technical Support and Software Maintenance

Karomi's Technical Support team consists of named account engineers, customer support engineers and developer/partner support engineers that are available for your technical support needs post-implementation. 

Because we internally utilise our own collaboration solution, you can be assured that our technical support staff is comprehensively up to date on your specific collaboration solution implementation and has all the necessary information at their disposal to resolve your technical support inquiries quickly. 

Please contact us for more details at
support@karomi.com

 


Professional Services

Karomi Professional Services offerings reflect consulting, integration, customisation, deployment, training, and support competencies that leverage our substantial experience creating collaboration business solutions for our customers. We have highly skilled and trained resources for planning and implementation as well as additional services for validation, integration, installation and customisation. 

Analysis and Planning
 
Our collaboration consultants are able to analyse your business requirements and plan the best course of action to quickly implement our solution. 

Deployment, Implementation, and User Acceptance 

Collaboration architects rapidly deploy the planned solution and can train your employees on effective use to immediately add value to your enterprise. Consultants will work with your organisation to determine the best approach to ensure quick acceptance and use of the system. 

Integration Services 
Karomi Professional Services has expertise in integration with existing systems and data sources to ensure you can leverage relevant information into your collaborative environment. 

Customisation Services 
Karomi Professional services can easily analyze, plan, and implement a custom solution for your enterprise needs. From a full redesign of the user interface, to customisation of workflow and functionality - we build a system that works the way you currently work. 

Success Analysis 

We provide detailed success analysis based upon metrics that show how well your enterprise utilises its new collaboration solution. 

Technical Account Managers and Engineers 
Our objective is to ensure customer success at every stage. We have technical account managers and technical account engineers that are available specifically for your project and can be assigned to work with your company on-site. 

Please contact us for more details at services@karomi.com

 

 
 


Training

At Karomi, we understand the need to ensure that end-users, administrators, and developers are productive and comfortable using our solutions as soon as possible. Whether you are implementing web-based collaboration for the first time or deploying solutions across the globe, we are dedicated to making you successful.

Our comprehensive training programs provide a variety of knowledge transfer options, classroom sessions, and professional training materials. 

Please contact us for more details at training@karomi.com